Warranty Policy

Alacio Warranty Policy

At Alacio, we are committed to providing high-quality lighting products that meet your expectations and enhance your living spaces. To ensure your satisfaction, we offer a comprehensive warranty policy that covers our products against manufacturing defects.

Warranty Coverage:

  1. Duration: The warranty duration varies depending on the type of light purchased. Please refer to the product details or contact us for specific warranty information.
  2. Scope of Coverage: This warranty covers any defects in materials or workmanship under normal use during the warranty period. This includes:
    • Malfunctioning LED components
    • Electrical issues related to drivers and wiring
    • Structural defects in the product body or components
  3. Exclusions: The warranty does not cover:
    • Normal wear and tear
    • Damage due to improper installation, misuse, or unauthorized modifications
    • Exposure to harsh environmental conditions (e.g., water damage if the product is installed outdoors without proper protection)
    • Consumable parts such as batteries or accessories

Warranty Claim Process:

  1. Proof of Purchase: To initiate a warranty claim, you must provide the original receipt or proof of purchase.
  2. Contact Information: Please contact our customer service team via email at info@alacio.com.au or call 0403045818 to report an issue with your product. We will assist you in diagnosing the problem and, if necessary, guide you through the return or replacement process.
  3. Replacement or Repair: If a defect is found and covered by the warranty, Alacio will, at its discretion, repair the product, replace it with an equivalent model, or provide a refund.

Limitations of Liability: This warranty is provided as an exclusive remedy, and Alacio’s liability is limited to the purchase price of the product. Alacio is not responsible for any incidental or consequential damages arising from the use or inability to use the product.

We strive to ensure our products meet the highest quality standards, and your satisfaction is our top priority. If you have any questions or concerns regarding your product, please do not hesitate to reach out to us.