Privacy Policy of Alacio Pty Ltd
Introduction
Alacio acknowledges the importance of protecting your personal information and is committed to complying with the Australian Privacy Principles (APPs) outlined in the Privacy Act 1988 (Cth). This Privacy Policy applies to Alacio Pty. Ltd. ACN 673 008 663. This policy sets out how we collect and treat your personal information.
Scope
This policy applies solely to information collected through https://alacio.com.au/ and does not extend to data gathered via other channels. Please be aware that our website contains links to third-party sites not governed by this policy.
Information Collection
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.
Use of Information
Any of the information we collect from you may be used in one of the following ways:
- To personalize your experience (your information helps us to better respond to your individual needs).
- To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you).
- To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs).
- To process transactions.
- To administer a contest, promotion, survey or other site feature.
- To send periodic emails. The email address you provide for order processing may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc. Note: If at any time you would like to unsubscribe from receiving future emails, please reply “unsubscribe”.
Third Party Links
We may provide links to third-party websites or platforms. If you follow links to sites or platforms that we do not control and are not affiliated with us, you should review the applicable privacy notice, policies and other terms. We are not responsible for the privacy or security of, or information found on, these sites or platforms.
Data Sharing
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Data Security
We implement various security measures to protect your personal information but acknowledge that no electronic transmission is completely secure. We strive to use commercially acceptable means to protect your data.
Data Retention
We may hold personal information in a number of formats and in various types (both physical and electronic) of storage facilities (including the Cloud) that may be owned by us or our third-party service providers.
We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy unless a longer retention period is required or permitted by law.
Cross-Border Data Transfers
Your information may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
Access to your personal information
You may request details of personal information that we hold about you in accordance with the provisions of the Privacy Act 1988 (Cth). A reasonable administrative fee may be payable for the provision of information. If you would like a copy of the information, which we hold about you or believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant or misleading, please email us at support@alacio.com.au.
We reserve the right to refuse to provide you with information that we hold about you, in certain circumstances set out in the Privacy Act.
Your Rights
You have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below. Additionally, we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above.
Security
Alacio takes reasonable steps to protect your personal information from unauthorized access, loss, misuse, modification, or disclosure. However, when you transmit personal information to us electronically, including over the internet, you do so at your own risk as we cannot ensure or warrant the security of transmitted information.
Minors
The website is not intended for individuals under the age of 18.
Changes to This Privacy Policy
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. We will notify you of any changes by posting the new Privacy Policy on this page.
Miscellaneous
This Privacy Policy does not exclude, restrict, or modify any obligations or rights implied by law, including those under the Privacy Act 1988 (Cth), which cannot be excluded, restricted, or modified. Headings used in this Privacy Policy are for convenience only and do not affect its interpretation. References to any document or law include variations, amendments, and replacements.
This Privacy Policy shall be governed and construed in accordance with the laws of Victoria, Australia.
Contact Us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please feel free to send in details of your complaints using the following details. We take complaints very seriously and will respond shortly after receiving written notice of your complaint.
Email: support@alacio.com.au
Mail: Alacio Privacy Officer Alacio Pty Ltd Unit 113 436 Burke Rd Camberwell Vic 3124
This policy is effective as of Jun 01, 2024.